ck4999 Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data ck4999 collects from players across Bangladesh, how that data is used and protected, and the rights you hold over your own information. We are committed to handling your data with transparency and care.
This Privacy Policy applies to all users of the ck4999 platform, accessible at ck4999.net, including the website, any associated mobile-optimised interfaces, and any future ck4999 applications. By registering an account or by continuing to use ck4999 after this policy's effective date, you acknowledge that you have read and understood the practices described herein. If you do not agree with this Privacy Policy, you should not use the ck4999 platform.
ck4999 is operated as an offshore online gaming platform serving players based primarily in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All financial transactions on ck4999 are denominated in Bangladeshi Taka (৳ / BDT) and processed through locally trusted payment methods including bKash, Nagad, Rocket, and Upay. References to "we", "us", and "our" throughout this document refer to ck4999 and its operating entity. References to "you" and "your" refer to the individual player or visitor whose data is being processed.
Our Privacy Commitments
Six core principles that govern every data decision we make at ck4999.
ck4999 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively or for purposes beyond those disclosed in this policy.
ck4999 does not sell, rent, or trade your personal data to any third-party advertiser, data broker, or marketing agency. Your information is used exclusively for the purposes set out in this Privacy Policy and for no other commercial purpose.
All data transmitted between your device and ck4999's servers is protected by TLS 1.3 encryption. Sensitive fields including passwords, payment credentials, and identity documents are additionally encrypted at rest using AES-256 standards.
Every ck4999 player has the right to access their personal data, request corrections, withdraw consent, and ask for erasure of their data where permitted by applicable law. These rights can be exercised by contacting [email protected] at any time.
ck4999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable compliance obligations. Once data is no longer needed, it is securely deleted or anonymised.
We publish this Privacy Policy in plain English so that every ck4999 player in Bangladesh can clearly understand what data we hold about them and why. We notify players of any material changes to this policy before they take effect.
1. Information We Collect
ck4999 collects personal data from you in three principal ways: information you provide directly during registration and account management, information generated automatically through your use of the platform, and information received from third-party service providers involved in payment processing and identity verification.
1.1 Information You Provide Directly
When you register for a ck4999 account or interact with our platform's features, we collect the following categories of personal data:
- Identity data: Full legal name, date of birth, gender (optional)
- Contact data: Email address, Bangladeshi mobile number, residential address (including city and postcode)
- Authentication data: Username, hashed password, security question responses
- Financial data: bKash account number, Nagad account number, Rocket or Upay mobile number, Visa or Mastercard card details (tokenised — raw card numbers are never stored on ck4999 servers)
- Identity verification documents: Scanned or photographed copies of National Identity Card (NID), passport, driving licence, or utility bill, submitted for KYC compliance purposes
- Communications data: Content of messages sent to ck4999 support via live chat, email ([email protected]), or WhatsApp (+880 1700-000999)
1.2 Information Collected Automatically
When you access ck4999 through any device, our platform automatically collects technical and behavioural data including:
- Device data: Device type, operating system, browser type and version, screen resolution, device language settings
- Network data: IP address, approximate geographic location derived from IP, internet service provider (ISP)
- Usage data: Pages visited, games launched, bets placed (including stake amounts, odds, and outcomes), session start and end times, in-session navigation patterns
- Transaction data: Full history of deposits, withdrawals, bonus claims, and wagering activity associated with your account
- Cookie data: Session identifiers, preference cookies, analytics cookies — see Section 4 for full detail
1.3 Information from Third Parties
ck4999 may receive supplementary data about you from the following categories of third-party sources:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard may share transaction confirmation data with ck4999 for the purpose of reconciling deposits and withdrawals
- Identity verification services: Third-party KYC providers may return verification status results (pass/fail/pending) and document validity confirmations
- Fraud prevention services: Industry-shared fraud and money-laundering watchlists used to screen new account registrations and large transactions
- Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may share game session logs with ck4999 for dispute resolution and audit purposes
2. How We Use Your Data
ck4999 uses personal data collected from players exclusively for the purposes described in this section. We process your data under one or more of the following legal bases: contractual necessity (to deliver the services you have signed up for), legitimate interest (to protect the platform and its players from fraud and abuse), legal obligation (to comply with anti-money laundering and age verification requirements), and consent (for non-essential communications, where applicable).
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, authentication data | Contractual necessity |
| Identity and age verification (KYC) | Identity, verification documents | Legal obligation |
| Processing deposits and withdrawals | Financial, transaction data | Contractual necessity |
| Fraud and money-laundering prevention | Identity, financial, network, usage data | Legal obligation / Legitimate interest |
| Responsible gaming monitoring | Usage, transaction, communications data | Legal obligation / Legitimate interest |
| Personalising game and offer recommendations | Usage, transaction data | Legitimate interest |
| Customer support and dispute resolution | All categories as relevant to the query | Contractual necessity / Legitimate interest |
| Platform security and abuse prevention | Network, device, usage data | Legitimate interest |
| Marketing and promotional communications | Contact, usage data | Consent |
| Analytics and platform improvement | Usage, device, cookie data (anonymised) | Legitimate interest |
2.1 Marketing Communications
If you have opted in to receive promotional communications from ck4999, we may send you notifications about bonus offers, seasonal promotions (including Pohela Boishakh specials, Eid promotions, and BPL season offers), and new game releases via email or SMS to your registered mobile number. You may withdraw your marketing consent at any time by contacting [email protected] or by using the unsubscribe option included in any email communication. Withdrawal of marketing consent does not affect the processing of data necessary to operate your account.
2.2 Automated Decision-Making
ck4999 uses automated systems to screen new account registrations against fraud watchlists and to flag unusual transaction patterns for manual review. These automated checks may result in temporary account holds pending human review. Where an automated decision has a material impact on your account (such as a temporary suspension), you have the right to request human review of that decision by contacting [email protected].
3. Data Sharing & Third Parties
ck4999 does not sell your personal data. We share personal data with third parties only where necessary to deliver our services, meet legal obligations, or protect the integrity of the platform. Every third party that processes personal data on behalf of ck4999 is required to handle that data in a manner consistent with this Privacy Policy and to implement appropriate security measures.
3.1 Payment Service Providers
To process deposits and withdrawals, ck4999 shares relevant financial and identity data with the following payment partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each of these providers processes your data under their own privacy policies and applicable financial regulations. ck4999 shares only the minimum data required to complete a transaction — typically the account reference, transaction amount in BDT, and a tokenised payment identifier.
3.2 Game Providers
Live casino and slot games on ck4999 are powered by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. When you launch a game from one of these providers, a session token is shared with the provider's platform to authenticate your session. Game providers may retain session logs for auditing, dispute resolution, and RNG certification purposes. ck4999 does not share your full identity data with game providers beyond what is necessary for session management.
3.3 Identity Verification Partners
ck4999 uses third-party KYC (Know Your Customer) service providers to verify the authenticity of identity documents submitted by players. These providers receive copies of the documents you submit and return a verification status to ck4999. They are contractually prohibited from using your documents for any purpose other than the verification requested by ck4999.
3.4 Legal and Regulatory Disclosures
ck4999 may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where required to do so by applicable law, court order, or regulatory directive. ck4999 will endeavour to notify you of any such disclosure where legally permitted to do so, but may be prohibited from providing such notice in certain circumstances (for example, where disclosure is subject to a court-ordered non-disclosure requirement).
3.5 Business Transfers
In the event that ck4999's operating business is acquired, merged with, or transferred to another entity, personal data held by ck4999 may form part of the transferred assets. In such an event, ck4999 will endeavour to ensure that the acquiring entity is bound by privacy obligations at least as protective as those set out in this Privacy Policy, and will notify affected players prior to their data being transferred to a new controller.
4. Cookies & Tracking Technologies
ck4999 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with the site so that we can improve the experience. This section explains what types of cookies we use and how you can manage your cookie preferences.
4.1 What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session state (for example, keeping you logged in while you navigate between pages). Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (retained on your device for a defined period).
4.2 Categories of Cookies Used by ck4999
| Category | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Session management, login state, security tokens, CSRF protection | Session | No — essential for platform function |
| Functional | Remembering language preference, preferred payment method, last game played | 30 days | Yes — via browser settings |
| Analytics | Aggregated, anonymised data on page views, session duration, navigation paths used to improve platform UX | 90 days | Yes — via cookie preferences |
| Fraud Prevention | Device fingerprint tokens used to detect duplicate accounts and bot activity | 365 days | No — essential for platform security |
4.3 Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, and delete cookies via the browser's privacy or settings menu. Please be aware that blocking strictly necessary or fraud prevention cookies may impair your ability to log in or use certain features of ck4999. Instructions for managing cookies in popular browsers used by players in Bangladesh are available via the browser's built-in help documentation.
4.4 Local Storage and Session Storage
In addition to cookies, ck4999 may use browser local storage and session storage to hold temporary game state data and UI preference data on your device. This data does not leave your browser and is not transmitted to ck4999's servers. Session storage data is cleared when you close the browser tab; local storage data persists until cleared manually or by the platform.
5. Data Retention
ck4999 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, and to comply with applicable legal and regulatory obligations. The following retention schedule applies to the principal categories of data held by ck4999:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML compliance, dispute resolution |
| Identity verification documents | Duration of account + 5 years post-closure | Regulatory KYC record-keeping requirements |
| Transaction records (deposits/withdrawals) | 7 years from transaction date | Financial audit trail, AML compliance |
| Betting and gaming history | 5 years from session date | Dispute resolution, responsible gaming review |
| Support communications | 3 years from last contact | Quality assurance, dispute evidence |
| Analytics data (anonymised) | 90 days in identifiable form; indefinitely as anonymised aggregate | Platform improvement analytics |
| Marketing consent records | 3 years from consent or withdrawal | Evidence of consent basis |
5.1 Account Closure and Data Deletion
When you close your ck4999 account, your account is deactivated and you will no longer be able to log in. However, ck4999 retains your personal data for the periods specified in the table above, as required by our compliance obligations. At the end of the applicable retention period, your data will be securely deleted from our active systems. Backup copies are purged on a rolling schedule aligned with our data management policy. If you request erasure of your data before the end of the applicable retention period, ck4999 will assess whether the request can be fulfilled given our legal obligations and will respond within 30 days.
6. Data Security Measures
ck4999 implements a layered security architecture to protect player data from unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme encompasses technical controls, organisational procedures, and ongoing monitoring.
6.1 Technical Controls
- TLS 1.3 encryption on all data in transit between player devices and ck4999 servers
- AES-256 encryption for sensitive data stored at rest, including identity documents and payment tokens
- Bcrypt password hashing — plain-text passwords are never stored; only one-way cryptographic hashes are retained
- OTP two-factor authentication for new device logins and sensitive account actions
- Web Application Firewall (WAF) to filter malicious traffic and block common attack vectors including SQL injection and cross-site scripting
- Rate limiting and CAPTCHA on login, registration, and password reset endpoints to prevent brute-force and credential-stuffing attacks
- Regular penetration testing carried out by independent security assessors
6.2 Organisational Measures
- Access to player personal data is restricted on a strict need-to-know basis; only authorised personnel whose roles require access to specific data categories are granted it
- All staff with access to personal data undergo privacy and security awareness training as part of their onboarding and on a recurring annual basis
- ck4999 maintains an internal incident response procedure that is activated in the event of a suspected or confirmed data breach
6.3 Breach Notification
In the event of a data security breach that poses a risk to the rights and freedoms of affected players, ck4999 will notify affected individuals without undue delay, providing information about the nature of the breach, the categories of data affected, the likely consequences, and the steps taken by ck4999 to address the breach. Notifications will be sent to the email address registered to your account. If you believe your ck4999 account has been compromised, contact [email protected] immediately.
7. Your Privacy Rights
As a ck4999 player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your account. ck4999 will respond to all verified rights requests within 30 days.
7.1 Right to Access
You have the right to request a copy of the personal data ck4999 holds about you, together with information about how it is being used and with whom it has been shared. We will provide this in a commonly used electronic format. ck4999 may charge a reasonable administrative fee for manifestly repetitive or excessive access requests.
7.2 Right to Rectification
If any personal data ck4999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented. For account details such as email address, mobile number, or residential address, you may also update these directly within your account settings panel. Changes to name or date of birth require identity document verification and must be submitted via [email protected].
7.3 Right to Erasure
You may request that ck4999 delete your personal data where: the data is no longer necessary for the purposes for which it was collected; you withdraw consent (where consent was the basis of processing); or the data has been processed unlawfully. ck4999 cannot fulfil erasure requests for data that it is legally required to retain (for example, transaction records required for anti-money laundering compliance). In such cases, ck4999 will explain which data cannot be deleted and the legal basis for retaining it.
7.4 Right to Restriction of Processing
You may request that ck4999 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the legal basis for processing. During a restriction period, ck4999 will continue to store your data but will not actively process it for purposes beyond those you have consented to or those required by law.
7.5 Right to Data Portability
Where data has been processed on the basis of your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) for the purpose of transferring it to another service. Contact [email protected] to request a data export.
7.6 Right to Object to Marketing
You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. To opt out of marketing communications, contact [email protected] or use the unsubscribe link included in any promotional email sent to you by ck4999.
7.7 Exercising Your Rights
8. Policy Updates & Contact
8.1 Changes to This Privacy Policy
ck4999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, updates to applicable law, or improvements to our platform. When a material change is made, ck4999 will publish the revised policy at ck4999.net/privacy-policy with an updated "Last Updated" date, and will notify registered players via the email address on their account with a summary of the key changes at least 7 days before they take effect. Your continued use of ck4999 after the effective date of a revised policy constitutes your acceptance of the updated terms.
8.2 Governing Law
This Privacy Policy is governed by and construed in accordance with the laws applicable to ck4999's operating jurisdiction. Any disputes arising from the processing of personal data that cannot be resolved informally through [email protected] will be subject to the dispute resolution procedures set out in the ck4999 Terms & Conditions.
8.3 Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ck4999 handles your personal data, please contact our support team using the details below. All privacy-related enquiries will be handled with strict confidentiality and responded to within 2–4 business hours during Bangladesh Standard Time (BST, UTC+6) operating hours.
- Email: [email protected]
- WhatsApp: +880 1700-000999
- Live Chat: Available 24/7 via the ck4999 platform
- Response time: Email — 2–4 hours; WhatsApp — typically under 1 hour during peak hours (10:00–22:00 BST)
For formal privacy rights requests (access, erasure, portability, etc.), please use the procedure described in Section 7.7 above to ensure your request is routed to the appropriate team and processed within the 30-day statutory window.
Questions About Your Privacy at ck4999?
Our support team is available 24/7 to help you understand your data rights and obligations on ck4999. You can also explore our FAQ section or review our Responsible Gaming policy for more information.